Privacy Policy

1. Who We Are

Daily Care ("we," "our," or "us") provides AI-powered wellness check-in calls for caregivers and their loved ones. We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, phone number, and password (hashed and salted). You may also provide a profile photo (via Google).

2.2 Loved One Information

To provide the Service, we collect the name and phone number of the loved one (the "Recipient") you enroll. This data is used solely to place scheduled check-in calls.

2.3 Call Data

We record and process audio from check-in calls to generate conversation summaries and detect safety concerns. Call recordings are retained for a limited period. You only have access to call summaries to keep some privacy between you and your loved one.

2.4 Payment Information

Payment processing is handled by Stripe. We do not store your full credit card numbers. We retain only the last four digits and the expiration date for display purposes. See Stripe's Privacy Policy for details on how Stripe processes your data.

2.5 Usage and Technical Data

We collect standard server logs, device information, and analytics data (e.g., IP address, browser type, pages visited) to operate, secure, and improve the Service.

2.6 Posthog

We use PostHog, a product analytics platform, to help us understand how you use our service. The data we collect includes: Pages visited and features interacted with, device and browser information, approximate location derived from your IP address, session recordings (video-like replays of your interactions with our interface, including mouse movements, clicks, and scrolls). This data is stored on servers located in the United States and is used solely to improve the reliability, performance, and usability of our service. It is not sold or shared with third parties.

2.7 SMS Notifications

If you provide your mobile number and opt in to SMS notifications in your account settings, we may send you check-in summaries, safety alerts, and service-related messages. Message frequency varies based on your call schedule and notification settings. Message and data rates may apply. You can opt out at any time by replying STOP or disabling SMS notifications in your account settings.

3. How We Use Your Information

• Place and manage AI-powered check-in calls
• Generate call summaries and safety alerts
• Process subscription payments
• Send account notifications (password reset, plan changes, policy updates)
• Monitor and prevent abuse, fraud, and security incidents
• Improve our AI models and Service quality (on de-identified data where possible)

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes: (a) performance of our contract with you (Terms of Service); (b) your consent (e.g., for call recording of the Recipient); (c) our legitimate interests in operating, securing, and improving the Service; and (d) compliance with legal obligations.

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Service providers: Stripe (payments), telephony providers (call routing), cloud hosting providers, and AI model providers under data processing agreements.
• Legal compliance: when required by law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to the acquiring entity's agreement to honor this Privacy Policy.

We do not sell, rent, or share mobile phone numbers or SMS opt-in data and consent with third parties or affiliates for marketing or promotional purposes. We may disclose this information to service providers only as necessary to deliver our SMS messages.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Call recordings are retained for a limited rolling period. You can delete your account at any time from your profile settings: your account is removed immediately and your loved one's personal data (name, phone number, call transcripts and care profile) is anonymized, unless retention is required by law (for example, billing records).

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Export a copy of your data in a machine-readable format
• Object to or restrict certain processing activities
• Withdraw consent at any time (without affecting prior processing)
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@daily-care.co. We will respond within 30 days.

8. California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, use, and disclose, and to opt out of the "sale" or "sharing" of your personal information. We do not sell or share personal information as defined by the CCPA. You also have the right to non-discrimination in the exercise of your privacy rights.

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will delete it promptly.

10. Data Security

We implement industry-standard security measures, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. While we strive to protect your data, no system is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

11. International Data Transfers

Daily Care operates in the United States. If you access the Service from outside the U.S., your data may be transferred to and processed in the U.S. We rely on appropriate safeguards (e.g., Standard Contractual Clauses) for international transfers where required.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or an in-app notice. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

13. Contact

For privacy-related inquiries, contact us at support@daily-care.co.